RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide returns for all items purchased from us if the following conditions are met :
- If product is damaged on arrival or if the product is not fitting and there is a major size difference. (If the size difference is not huge we request you to adjust a bit)
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
If non of the above conditions are met, we regret to inform that we are unable to process any claims for refund regardless that the items have been mailed back to us.
For now we only provide direct refund. We do not provide exchange policy
Sales item(s) are non-exchangeable nor returnable
1. VALIDITY FOR RETURN
All return requests would need to be raised within 7 days from receiving package. We prefer you act quickly and raise a request as soon as you get the damaged product.
2. RETURN ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 you can print and fill up the Return Request Form here and follow the steps indicated in the form for your exchange. (Optional)
2.3 Mail us your parcel via a traceable mode of postage. you can send us a screenshot of the courier receipt so we can send you the courier price too.
2.4 Wait for us to contact you via email and whatsapp (we never call).
2.5 All returns and exchanges made via our online portal at www.skrull.in would need to be shipped to :
HNO-89, K.C.Road, Near Satribari Christian Hospital,
Phone: +91 9101691499
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 All decisions made by skrull.in is final
Since we don’t receive huge orders…before we pack your item we do make sure that the product is in great condition and is not damaged. So we think 99% of the times you should receive products in great condition.